Chromed gears of an engine

服务备件管理

以最少的成本实现必要的服务水平

零备件、零服务!也许您的公司拥有最出色的服务工程师或是服务中心,但是如果服务备件无法按照指定数量在适当的时间抵达适当的地点,那么维护流程就会失败。获得成功的两个关键因素是为客户和我们自己的服务工程师提供高水平的服务,以及最大程度降低与采购、物流和库存相关的运营支出。获得极大成功的公司往往都会持续关注这些关键的成功因素,并且将这些因素与出色的营销和定价战略相结合。为了实现这些目标,必须采用一流的流程和技术,再加上行业专家的专业指导。

负责服务备件业务,也就意味着能够涉足各种活动领域,并面对各种挑战:

服务备件经理的关键目标:

  • 我应该阿如何在降低供应链成本的同时增加收入?
  • 我应该如何在最大程度减少库存的同时达到必要的服务水平?
  • 我应该如何提高服务备件运作的透明度和效率?
  • 我应该如何确保在全球范围实施一流的标准流程?

我们拥有高水平的顾问以及多年的运营和 IT 经验,通过设计并实施先进的战略-、运营-和 IT 解决方案帮助您实现服务备件业务的营利性管理。我们的方案覆盖服务零件策划、服务备件物流、服务备件仓储到服务备件完成过程中的关键业务流程
阅读我们的服务备件管理 SAP SPM 电子书了解更多信息

Westernacher 通过以下专业技术帮助您实现目标:

The chart shows up key processes, strategy-, operation- and it-solutions, covering key business processes in service parts planning, service parts logistics, service parts warehousing to service parts fulfillment. The first key process is service parts planning, the implied strategies are supply chain strategy and design, network and inventory optimization and strategic key performance indicators and reporting. Operational solutions are product life-cycle management, supersession, demand and forecasting optimization. Supporting IT in this case is SAP-SPP. The second key process is service parts logistics, the implied strategies are strategic sourcing, what is subdivided in make, buy or repair, supplier strategy and development and strategic key performance indicators and reporting. Operational solutions are operational planning, replenishment and distribution, reverse logistics and repairs and warranty management. Supporting IT in this case is SAP-EWM, SAP-ERP, and CRM-Service. The third key process is service parts warehousing, the implied strategies are determination and sizing of locations and strategic key performance indicators and reporting. Operational solutions are warehouse management systems, inbound, outbound or cross-docking, internal warehouse processes and value added services. Supporting IT in this case is SAP-EMW and SAP-ERP. The fourth and last key process is service parts fulfillment, the implied strategies are sales and marketing strategy and strategic key performance indicators and reporting.  Operational solutions are order management optimization, transportation and customs handling, claims and warranty management, held-desk and escalation management and the last operational solution track and trance. Supporting IT in this case is SAP-CRM-service and SAP-ERP.

[ + ] Zoom

联系方式

 

联系我们

我们期待着您的咨询。

电话: +86 (021) 62 88 63 70

电子邮件

下载

   
download SAP Service Parts Management (SPM)
简介, (890 KB)
download SAP Service Parts Planning (SPP)
简介, (660 KB)
download SAP Service Parts Planning (SPP)
白皮书, (695 KB)