Our Mission
Westernacher helps companies in manufacturing and asset intensive industries to optimize their After-Sales Service, Asset Maintenance and Service Parts Business, by designing and implementing Strategy-, Operation- and SAP-Solutions. It is our aim to implement solutions that support you to achieve your business goals.
Service Management
DELIVERING SUPERIOR CUSTOMER SERVICE
The After-Sales Service Business plays a vital role for companies in manufacturing industries and is the frontier of competitive differentiation and substantial profit enhancement possibilities. Pressure to grow the business and minimize the costs while delivery superior customer service has also hit After-Sales Service Organizations. Westernacher supports your company to profitably grow your After-Sales Service Business and manage it most efficiently.
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Service Parts Management
DELIVER REQUIRED SERVICE LEVELS AT MINIMIZED COSTS
No Part, no Service! You may have the best Service Engineers or Service Centers in your organization, but if the required service parts do not arrive at the right place, the right time, quantity and quality as required, your service will fail. The two critical success factors that drive the service parts business are the need to provide superior service levels to their customers, while minimizing the operating expenses associated with procurement, logistics, and inventory.Read more on Service Parts Management
Enterprise Asset Management
MAINTAIN ASSETS AND ENSURE ASSET UPTIMES WITHIN BUDGETS
Reducing operational costs and risk, while ensuring required asset uptimes are the key challenges for asset-intensive organizations today. This can be achieved through better Enterprise Asset Management (EAM). Enterprise Asset Management extend beyond physical equipment and also include human and information assets, since these have an significant impact on the performance of assets.Read more on Enterprise Asset Management
Service Analytics & Monitoring
HIGH FINANCIAL AND OPERATIONAL PERFORMANCE VISIBILITY
What you can’t measure, you can’t manage! Best in Class Service Managers are supported by Best in Class Key Performance Indicator (KPI) Management and IT-Systems. They are able to quickly analyze their Service Business, realize the situation, decide and implement actions to improve the situation and monitor the impacts.Read more on Service Analytics & Monitoring
Westernacher Service Portfolio:
- Strategy and Process Consulting
- Inventory Optimization Strategies for Service Parts
- Design and implementation of KPI-Management and IT-Systems
- SAP-Feasibility Studies
- SAP-Implementation and AddOn-Programming
- Change Management
Industry Focus:
- Industrial Machinery & Components
- Automotive
- High Tech
- Utilities
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