Benefits of Performance Solutions

Performance Assurance allows companies to solve process problems that were previously insurmountable:

• Enhanced process transparency:
  • User interface for supporting work queue visibility, case selection and forwarding
  • Automatic process work routing based on process rules and sequence of activities

• Real-time performance insights
  • Real-time process monitoring
  • Workflow support for notices, alerts and corrective action requests (CAR’s)

• Improved access to relevant process information
  • Substitution of paper forms with web applications
  • Centralized database for forms, documents, and workflow information
  • Real-time access to milestones, tasks and other reference information
  • Easier access to process reference and history information

Additionally, the operational data store, another Performance Assurance element, simplifies access to process information and transaction integration with legacy system.

For many companies most importantly is the automated data and business rules validation that assure that business performance objectives are met and people comply with policies and Standard Operating Procedures (SOP’s).

Solving these and other process problems provides quantitative and qualitative benefits, Quantifiable improvements can be summarized in three groups:

1. Productivity improvements (15% to 25%)
2. Cost reductions through eliminating low and non-value added work (10% to 15%)
3. Reduced process cycle times (25% to 35 %)

Concrete examples of quantifiable results include:

• Increasing EBDA % to double digit profitability level with a 61% growth in revenue in the first 12 months after the project
• Reducing inventory days of supply (DOS) from 100+ days to 45 days (-60%), leading to a significant improvement in cash flow
• Decrease time-to-disbursement from an average of 21 days to as fast as one day (>90%)
• Increase operational capacity (# of cases decided) by 100% to 300%
• 50% reduction in process improvement project duration times

Typical qualitative benefits include:

• Simplifying making changes by making the new process visible and understandable
• Enabling transparency into real-time/historical policy and procedural compliance
• Closed-loop reporting for process alerts and corrective action requests
• Enabling convergence and automation of standard processes
• More effective resource management-plan, actual, and what-if loading analyses

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