Electrical spare parts, a voltmeter, capacitors and two screwdrivers.

Service Parts Management for Utilities

No part, no maintenance, no service!

You may have the best engineers and maintenance processes in your organization, but if the service parts do not arrive at the right place, at the right time and in the quantities as specified, your maintenance processes will fail. The two critical success factors are:

  • The ability to provide superior service levels to customers and own engineers
  • While at the same time, minimizing the operating costs associated with procurement, logistics, and inventory

The most successful companies maintain a constant focus on these critical success factors. In order to achieve this, best in class processes and technologies coupled with the guidance of industry experts are mandatory.

Westernacher has collaborated with SAP to develop unique technology solutions as well as best practice guidelines for Service Parts Management for discrete manufacturing industries. We are now pioneering a tailored service package that will help Utilities significantly improve management of service parts and materials required for maintenance process execution:

The chart shows Westernacher’s expertise in the field of Service Parts Management for utilities. The chart is divided in the subject area, strategy, operations and technologies. The first subject area is Service Parts Planning, in this area Westernacher delivers expertise in the following strategic points: Supply Chain strategy and design, supply chain network and inventory optimization and strategic KPIs and reporting. The operational field is demand and forecasting optimization. Supporting IT in this area is SAP-SPP and SAP-BI or SAP BO. The second subject is Service Parts Logistics; Westernacher delivers expertise in the strategic fields of strategic sourcing, supplier strategy and development as well as strategic KPIs and reporting. Operational fields are operational planning, replenishment and distribution as well as reverse logistics. Supporting IT in this area is SAP HCM, SAP OSAP/SPP or SNC, SAP-SRM, SAP-ERP and SAP BI or SAP BO. The third subject area is warehousing, Westernacher delivers expertise in the strategic fields of determination and sizing of locations and strategic KPIs and reporting. Operational fields are In- or Outbound and cross-docking, storage bin optimization, internal warehouse processes and RFID. Supporting IT in this area is SAP-EWM, SAP-ERP and SAP BI or SAP BO.

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