Westernacher

Service Parts Management

After-sales parts and services are the new frontier of competitive differentiation and offer substantial profit enhancement possibilities. Service parts can account for 25-50 per cent of a company’s profit while they typically only account for 10-25 per cent of sales.

However, capitalizing on this opportunity is not simple, since comprehensive service parts management (SPM) is one of the most complicated business processes from a supply chain point of view. Critical challenges of increasing service quality while simultaneously decreasing inventory costs, dealing with substantial numbers of spare parts and meeting the market standard of same day delivery require top-tier solutions and know-how.

Here at Westernacher we deliver exactly that: an experienced team with unique combination of business and IT know-how, capable of delivering state-of-the-art business and well thought through IT strategy for SPM issues. Our reference list includes major global OEMs and logistics providers where we have successfully met the challenges and complexities of SPM.